Where can I get help with SuperMemo 19 and earlier versions?

If your question concerns SuperMemo 19 or earlier versions (SuperMemo 18, 17 etc.) of the software purchased from Supermemo.org or SuperMemo.store, please contact the seller directly at: [email protected].

We would like to kindly clarify that these products are separate from SuperMemo World language courses available through SuperMemo.com, the SuperMemo mobile apps, and our partners (for example, online bookstores). Therefore, our team does not provide technical support for SuperMemo 19 or earlier versions purchased from Supermemo.org, nor do we have access to the handling of those orders or any influence over the seller’s response time.

For matters related to SuperMemo World courses and services, we are, of course, happy to help.

Where can I get help with SuperMemo 19 and earlier versions?

Errors and issues

Where can I get help with SuperMemo 19 and earlier versions?

How to change your password? How to recover it if you don’t remember it?

I don't want to receive the newsletter. How can I withdraw my marketing consent?

How do I launch the SuperMemo UX program? Is it supported?

Where can I find invoices for purchases made with Apple Pay/Google Pay?

What to do if recordings and/or texts in courses differ across platforms?

I have a SuperMemo course on a CD with the SuperMemo UX program that I can't install. What can I do in this situation?

I did not receive an invoice for the purchase on SuperMemo.com

Cannot click evaluation during learning

The answer key in the handbook does not match the exercises

Cannot activate code on iOS

I cannot add a MemoCard

Problems with speech recognition feature

Is there technical support for users?

How to report an error or suggestion to the SuperMemo team?