{"id":151220,"date":"2026-04-08T09:41:04","date_gmt":"2026-04-08T09:41:04","guid":{"rendered":"https:\/\/www.supermemo.com\/?post_type=faq&#038;p=151220"},"modified":"2026-04-08T09:46:34","modified_gmt":"2026-04-08T09:46:34","slug":"where-can-i-get-help-with-supermemo-19-and-earlier-versions","status":"publish","type":"faq","link":"https:\/\/www.supermemo.com\/en\/faq\/where-can-i-get-help-with-supermemo-19-and-earlier-versions","title":{"rendered":"Where can I get help with SuperMemo 19 and earlier versions?"},"content":{"rendered":"<div class=\"container\"><div class=\"row\"><div class=\"col-md-10 col-lg-9 col-xl-8 mx-auto\"><div class=\"entry-content\">\n<p class=\"wp-block-paragraph\">If your question concerns <strong>SuperMemo 19<\/strong> or earlier versions (SuperMemo 18, 17 etc.) of the software purchased from <a href=\"http:\/\/supermemo.org\"><strong>Supermemo.org<\/strong><\/a> or <strong><a href=\"https:\/\/supermemo.store\/\">SuperMemo.store<\/a><\/strong>, please contact the seller directly at: <strong>help2026@supermemo.org<\/strong>.<\/p>\n\n<p class=\"wp-block-paragraph\">We would like to kindly clarify that these products are separate from <a href=\"https:\/\/www.supermemo.com\/en\/courses\"><strong>SuperMemo World language courses<\/strong><\/a> available through <a href=\"http:\/\/supermemo.com\"><strong>SuperMemo.com<\/strong><\/a>, the <strong>SuperMemo mobile apps<\/strong>, and our partners (for example, online bookstores). Therefore, our team does not provide technical support for <strong>SuperMemo 19<\/strong> or earlier versions purchased from <strong>Supermemo.org<\/strong>, nor do we have access to the handling of those orders or any influence over the seller\u2019s response time.<\/p>\n\n<p class=\"wp-block-paragraph\">For matters related to <strong>SuperMemo World courses and services<\/strong>, we are, of course, happy to help.<\/p>\n<\/div><\/div><\/div><\/div>","protected":false},"template":"","faq_category":[1923],"class_list":["post-151220","faq","type-faq","status-publish","hentry","faq_category-errors-and-issues"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Where can I get help with SuperMemo 19 and earlier versions? - SuperMemo<\/title>\n<meta name=\"description\" content=\"Check where to get support for SuperMemo 19 and its earlier versions, which are not a SuperMemo World product.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.supermemo.com\/en\/faq\/where-can-i-get-help-with-supermemo-19-and-earlier-versions\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Where can I get help with SuperMemo 19 and earlier versions? - SuperMemo\" \/>\n<meta property=\"og:description\" content=\"Check where to get support for SuperMemo 19 and its earlier versions, which are not a SuperMemo World product.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.supermemo.com\/en\/faq\/where-can-i-get-help-with-supermemo-19-and-earlier-versions\" \/>\n<meta property=\"og:site_name\" content=\"SuperMemo\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-08T09:46:34+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":[\"WebPage\",\"FAQPage\"],\"@id\":\"https:\\\/\\\/www.supermemo.com\\\/en\\\/faq\\\/where-can-i-get-help-with-supermemo-19-and-earlier-versions\",\"url\":\"https:\\\/\\\/www.supermemo.com\\\/en\\\/faq\\\/where-can-i-get-help-with-supermemo-19-and-earlier-versions\",\"name\":\"Where can I get help with SuperMemo 19 and earlier versions? - SuperMemo\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.supermemo.com\\\/en\\\/#website\"},\"datePublished\":\"2026-04-08T09:41:04+00:00\",\"dateModified\":\"2026-04-08T09:46:34+00:00\",\"description\":\"Check where to get support for SuperMemo 19 and its earlier versions, which are not a SuperMemo World product.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.supermemo.com\\\/en\\\/faq\\\/where-can-i-get-help-with-supermemo-19-and-earlier-versions#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.supermemo.com\\\/en\\\/faq\\\/where-can-i-get-help-with-supermemo-19-and-earlier-versions\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.supermemo.com\\\/en\\\/faq\\\/where-can-i-get-help-with-supermemo-19-and-earlier-versions#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"SuperMemo\",\"item\":\"https:\\\/\\\/www.supermemo.com\\\/en\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\",\"item\":\"https:\\\/\\\/www.supermemo.com\\\/en\\\/faq\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Where can I get help with SuperMemo 19 and earlier versions?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.supermemo.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.supermemo.com\\\/en\\\/\",\"name\":\"SuperMemo\",\"description\":\"SuperMemo\u00ae - skuteczna nauka j\u0119zyk\u00f3w online.\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.supermemo.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.supermemo.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.supermemo.com\\\/en\\\/#organization\",\"name\":\"SuperMemo World\",\"url\":\"https:\\\/\\\/www.supermemo.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.supermemo.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.supermemo.com\\\/wp-content\\\/uploads\\\/supermemo_logo696x696.png\",\"contentUrl\":\"https:\\\/\\\/www.supermemo.com\\\/wp-content\\\/uploads\\\/supermemo_logo696x696.png\",\"width\":696,\"height\":696,\"caption\":\"SuperMemo World\"},\"image\":{\"@id\":\"https:\\\/\\\/www.supermemo.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Where can I get help with SuperMemo 19 and earlier versions? - SuperMemo","description":"Check where to get support for SuperMemo 19 and its earlier versions, which are not a SuperMemo World product.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.supermemo.com\/en\/faq\/where-can-i-get-help-with-supermemo-19-and-earlier-versions","og_locale":"en_US","og_type":"article","og_title":"Where can I get help with SuperMemo 19 and earlier versions? - SuperMemo","og_description":"Check where to get support for SuperMemo 19 and its earlier versions, which are not a SuperMemo World product.","og_url":"https:\/\/www.supermemo.com\/en\/faq\/where-can-i-get-help-with-supermemo-19-and-earlier-versions","og_site_name":"SuperMemo","article_modified_time":"2026-04-08T09:46:34+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["WebPage","FAQPage"],"@id":"https:\/\/www.supermemo.com\/en\/faq\/where-can-i-get-help-with-supermemo-19-and-earlier-versions","url":"https:\/\/www.supermemo.com\/en\/faq\/where-can-i-get-help-with-supermemo-19-and-earlier-versions","name":"Where can I get help with SuperMemo 19 and earlier versions? - SuperMemo","isPartOf":{"@id":"https:\/\/www.supermemo.com\/en\/#website"},"datePublished":"2026-04-08T09:41:04+00:00","dateModified":"2026-04-08T09:46:34+00:00","description":"Check where to get support for SuperMemo 19 and its earlier versions, which are not a SuperMemo World product.","breadcrumb":{"@id":"https:\/\/www.supermemo.com\/en\/faq\/where-can-i-get-help-with-supermemo-19-and-earlier-versions#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.supermemo.com\/en\/faq\/where-can-i-get-help-with-supermemo-19-and-earlier-versions"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.supermemo.com\/en\/faq\/where-can-i-get-help-with-supermemo-19-and-earlier-versions#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"SuperMemo","item":"https:\/\/www.supermemo.com\/en"},{"@type":"ListItem","position":2,"name":"FAQ","item":"https:\/\/www.supermemo.com\/en\/faq"},{"@type":"ListItem","position":3,"name":"Where can I get help with SuperMemo 19 and earlier versions?"}]},{"@type":"WebSite","@id":"https:\/\/www.supermemo.com\/en\/#website","url":"https:\/\/www.supermemo.com\/en\/","name":"SuperMemo","description":"SuperMemo\u00ae - skuteczna nauka j\u0119zyk\u00f3w online.","publisher":{"@id":"https:\/\/www.supermemo.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.supermemo.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.supermemo.com\/en\/#organization","name":"SuperMemo World","url":"https:\/\/www.supermemo.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.supermemo.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.supermemo.com\/wp-content\/uploads\/supermemo_logo696x696.png","contentUrl":"https:\/\/www.supermemo.com\/wp-content\/uploads\/supermemo_logo696x696.png","width":696,"height":696,"caption":"SuperMemo World"},"image":{"@id":"https:\/\/www.supermemo.com\/en\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.supermemo.com\/en\/wp-json\/wp\/v2\/faq\/151220","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.supermemo.com\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/www.supermemo.com\/en\/wp-json\/wp\/v2\/types\/faq"}],"wp:attachment":[{"href":"https:\/\/www.supermemo.com\/en\/wp-json\/wp\/v2\/media?parent=151220"}],"wp:term":[{"taxonomy":"faq_category","embeddable":true,"href":"https:\/\/www.supermemo.com\/en\/wp-json\/wp\/v2\/faq_category?post=151220"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}