Questions about ordering SuperMemo products

Do you have a question about ordering SuperMemo? Ask SuperMemo World.
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Ordering SuperMemo

How can I order SuperMemo?
What is the exact billing charge on my credit card?
What if I specify a wrong e-mail address?
What is the delivery time (for CD-ROM titles)?
There are no shipping charges (for CD-ROM titles)
Do I get an invoice via paper mail?
Can I use a check?
Why there is no secure connection icon?
I cannot place an order
What is the pricing for network installations?
Can I order SuperMemo and have it mailed as a gift?
Do I get software before or after payment?
Why is SuperMemo so cheap?
Why do I have to fill out the shipping address for downloadable material?

Download problems

How can I resume a download after a failed first attempt?
I could not download three times!
My credit card gets rejected in the download area
I get plug-in errors when trying to download
Download terminates prematurely
Program is too big to fit in memory
Program terminates while unzipping
Error: You haven't paid for this item
Where is SuperMemo?

Installation

How do I get rid of the red registration bar?
How do I get a nice icon on my desktop?
SuperMemo reports old COMCTL32.DLL on my computer!
SuperMemo reports old
HHCTRL.OCX on my computer!

Password and registration

How do I unlock the program?
How do I input the password?
I have not yet received my password!
I am running out of my credit!
I cannot send registration e-mail from SuperMemo
I lost my password!
I got a wrong password!

Upgrades and the learning material

Where do I find learning material for SuperMemo?
How do I upgrade in the future?
How do I get my free upgrade?
To upgrade or not to upgrade
I forgot my registration number
I deleted all my files by accident

See the body of this file for more answers


(Sharon Genest, USA, Apr 14, 1997)
Question:
How can I order SuperMemo products via the Internet?
Answer:
Go to SuperMemo Store at Yahoo and place your secure order on-line. If you do not have a credit card, read: Other forms of payment


(Lu Ming-Pin, Taiwan, Nov 19, 1998)
Question:
I ordered Contemporary English but experienced download problems. How can I resume the download without reordering?
Answer:
Go to the front page of SuperMemo Store and click the Download button (if you are receiving this answer in an e-mail, please note that the address of SuperMemo Store is www.super-memo.com with a dash, i.e. not www.supermemo.com as for the main website)


(Jim Hayes, USA, Dec 1, 1997)
Question:
I do not give out my credit card number via the Internet. Can I send you a check?
Answer:

  1. Yes. You can pay by check
  2. When ordering via the Internet, you can also place a telephone order or mail order (see: Ordering SuperMemo via phone or fax)
  3. Otherwise, we are using reputable Yahoo Store for electronic transactions. This way, you do not have to worry about the reliability of mechanisms used by our Internet provider. Electronic transactions are the fastest, cheapest and most reliable

(Lawrence W.N. Geung, UK, Oct 5, 1998)
Question:
I ordered SuperMemo and failed to download three times. I do not know if I would be charged twice if I placed another order. What shall I do?
Answer:

  1. Once you correctly specify your e-mail address in the order form, we will contact you within a business day with further instructions. You will learn how to download via FTP
  2. If you did not get a requested automatic confirmation of your order, please write to us
  3. We always verify repeat orders and you would not be charged twice unless this was your specific wish

(Bruce Terry, USA, Nov 4, 1998)
Question:
I have now registered the program via email and received a confirmation. However, I have already paid for the program. How do I unlock the program for normal use?
Answer:
All instructions to new users are sent within a business day since ordering. If you do not get a response within two business days, please e-mail us. Occasionally, customers misspell their e-mail address in the order form. In such cases we wait 3-4 days before contacting you via phone (or via snail-mail you you do not specify the phone)


(Andy Kereky, USA, Dec 15, 1998)
Question:
I tried to download SuperMemo from your web page and received a "Plugin Error" window with the message:
"The data that the plugin requested, did not download successfully". Can you help?
Answer:
We would suspect that you were using either an obscure or older version of a web browser -- or you merely experienced a transient problem caused by the browser, or a problem on the Internet between your ISP and Yahoo servers. The problem should not persist

 

Download problems (e.g. download terminates prematurely)

Any number of things can cause a download to be terminated pre-maturely. We would need the exact text of any error messages you receive, as well as the browser version and type, to try and determine the problem.

In general, some browsers experience problems transferring files because they have incorrect JavaScript settings. This can happen even if the location that is sending the files does not use JavaScript for file transfers (as is the case with SuperMemo Store). If you have difficulties with uploading and downloading files or attachments, it may be that JavaScript is disabled on your browser.

In Netscape Navigator, you should choose Network Preferences... from the Options menu. Then choose the Languages tab and make sure the box next to Enable JavaScript
is checked.

In Microsoft Internet Explorer, you should choose Options... from the View menu and then click on the Security tab. You should then make sure the box next to Run ActiveX scripts is checked.

Other possible causes for a download to be prematurely terminated might be a problem on the Internet between your ISP and your computer or between your ISP and Yahoo servers, you could have a corrupted browser, or your browser could have chosen to terminate the download because it has run out of memory or is experiencing some other problem. There is no solution available for the first cases except to wait it out and see if the problem is resolved by whichever ISP or phone company is responsible for repairing the problem. If your browser is corrupted, the only solutions are to use a different browser or to re-install the browser. If the browser is running out of memory, it can help to clear the browser's cache and/or increase the size of your computer's swap file, instructions for both of which should be found in the browser or Windows help.

Please note that these are only some of the general problems that can occur while on the Internet. The Yahoo! Store software which runs SuperMemo Store currently allows 5 attempts at downloading a purchased softgood (i.e. SuperMemo or learning material). If you run out of attempts, please write to us

 


(Thomas N., Austria, Nov 16, 1998)
Question:
You have sent me an e-mail with the password to unlock SuperMemo, but where do I have to fill it in? When I click the red bar, SuperMemo asks me to send e-mail to register @ supermemo.org.
Answer:
You should use File : Registration : Input password to provide the password. You do not have to register your copy at SuperMemo World. This is done automatically at placing the order. If you have any doubts, please read: Registering SuperMemo


(J.P. de Vries, The Netherlands, Nov 5, 1998)
Question:
Do I get an invoice for downloadable material? Do I get it via paper mail?
Answer:
Yes. If you specifically ask for an invoice


(George Exarhos, Canada, Oct 16, 1998)
Question:
My question is regarding the $29.5 cost for SuperMemo. I would be ordering from Canada and was wondering what the final billing charge would be on my credit card
Answer:
There are no implicit charges. The billing charge should be US $29.5; however, there might be minor deviations due to the obligatory price conversion to Polish zloty. If the exchange rate was to change significantly between credit card authorization and the actual transaction (usually 2-3 days), the actual charge might differ. We prefer to err on the safe side and always use an undervalued conversion. This way the difference will most likely be to your advantage


(Richard Hardstein, USA, Sep 2, 1998)
Question:
I wanted to upgrade to SuperMemo 8.4, but when I enter SuperMemo Store, I get no icon indicating secure pages in my browser. Is there a problem with your transaction server?
Answer:
SuperMemo Store is hosted by reputable Yahoo Store! and security problems are highly unlikely. Please check if you do not have SuperMemo Store nested in an HTML frame (i.e. a subwindow created inside the browser). If this is the case, or if you are not sure, simply type www.super-memo.com in the address field (or click here: www.super-memo.com)


(Vidar Garlie, Norway, Oct 23, 1998)
Question:
I haven't yet received a password after paying for SuperMemo yesterday, only an id (605) which apparently didn't work as a password. How can I continue using SuperMemo after my credit expires?
Answer:
It takes a business day to process an order. This should not be understood as 24 hours. If you order early in the morning one day, we might respond before the evening next day (Central European time). If you order on Friday afternoon, you will most likely receive a response only on Monday. Rarely, you will not hear from us due to a misspelled e-mail, e-mail communication problems or other technical problems (we have already once had 3 days interruption due to a damage to phone lines in our area). In case you have misspelled your e-mail address, you will most likely notice the problem if you do not get an immediate confirmation of your order via autoresponder. If you do not get a response within two business days, please write to us


(William McGee, USA, Aug 14, 1998)
Question:
I have run out of my credit in SuperMemo 8.4 and have ordered the full version via SuperMemo Store. Do I have to download again?
Answer:

No. Just use File : Registration password and input the password you have received in response to your order. Read more: Registering SuperMemo


(Marc Ryan, USA, Nov 20, 1998)
Question:
I have specified a wrong e-mail address while ordering SuperMemo. What shall I do?
Answer:
Write to us to obtain further instructions. Your records will be updated manually


(Patricia Justice, USA, Jan 4, 1998)
Question:
How do I upgrade to future versions of SuperMemo?

Answer:
This is our tradition that we take try to make sure our users use the newest version. We believe that this maximizes their satisfaction and the speed with which they spread a word about SuperMemo!
You should save no less than 40% on an upgrade. See: SuperMemo 99 Upgrade. Additionally, prices of older versions are usually halved on new releases


(Mark Gillen, USA, Dec 8, 1997)
Question:
Is the $14.50 the only thing you have to pay for SuperMemo 8?

Answer:
Yes. This is all you have to pay. Note, that we do not mail anything to you. This way you are only paying for the license. As our costs are little, we can keep a low price too


(Said Hussein Yasin, Switzerland, Nov 19, 1998)
Question:
If I pay by bank transfer, do I get SuperMemo before you actually receive a confirmation from your bank or already after faxing the proof?
Answer:
Usually we ship only after receiving the confirmation from the bank. Very often, the payment proof in foreign language is entirely illegible or unintelligible. Some past customers did not pay for CD-ROMs and we had to change the rules


(Jorge Ludovico Grillo, Argentina, Nov 16, 1998)
Question:
I placed an order for SuperMemo and there was no file available to download!
Answer:
On Sunday, November 15, 1998, Yahoo Stores updated their shopping cart software at Yahoo servers. SuperMemo Store is powered by this software. There was a bug that made the downloaded files invisible. This bug was fixed in less than 24 hours. You can now click Download on the front page and all files shall be available for download as ordered earlier (you do not even have to use the same computer to download)


(Jeremy Sherman, USA, Dec 3, 1997)
Question:
I have used up 60% of my credit in SuperMemo. How can I continue using the program?
Answer:
If you have already received your password, unlock the program by using File : Registration : Input password. If you are using an unregistered version from another source, click the red bar under the navigation toolbar, fill out the dialog box with your data, and click Register (you will send your data to register @ supermemo.org). You will immediately receive payment instructions via e-mail autoresponder. Read more: Registering SuperMemo


(Barry Lewis, UK, Apr 19, 1998)
Question:
I have downloaded SuperMemo 8 and sent an order via e-mail. Do I need to register it as well?
Answer:
No. There are two paths to get SuperMemo 8 running:

  1. Place an electronic order and download the program
  2. Download SuperMemo 8 and run the registration procedure. Send the generated registration file to register @ supermemo.org and receive payment instructions

As a result of both procedures listed above, you will receive a registration password and become an owner of the program. You can use SuperMemo indefinitely and you are entitled to special discounts when purchasing future upgrades (minor upgrades and updates are available for free)


(Michael Duggan, Canada, Oct 7, 1998)
Question:
I am having difficulty registering SuperMemo? I get a dialogue box that asks whether I want to send e-mail now. I click Yes. But instead of sending my information to register I receive an error message "Cannot send e-mail - user abort". How do I register?
Answer:

  1. All users who order SuperMemo are registered automatically. Read more: Registering SuperMemo
  2. The error message may result from problems in communication between SuperMemo and your e-mail software. If you respond with No to Send e-mail now?, SuperMemo will generate a text file that you can e-mail to register @ supermemo.org

(Noel Clary, USA, Nov 26, 1997)
Question:
What is the delivery time of packages sent to the US?
Answer:
On average it takes 7 days for packages to reach Western Europe by airmail. The same time for the US is about 10 days. It may take over a month to deliver packages to some distant countries (e.g. South America and Africa).


(K.A., USA, Dec 18, 1998)
Question:
I would like to upgrade to SuperMemo 98 but I forgot my registration number. Can I still upgrade?
Answer:
Yes. You can specify your order number or the password you used to unlock the program. If you do not have these on your record either, choose the option Please help and we will simply check your name in our database


(Reinhard Schueren, Germany, Sep 7, 1998)
Question:
I have ordered SuperMemo recently but lost your e-mail with download instructions and the password (due to a PC crash). What shall I do?
Answer:

Send an e-mail to us with the request for resending the instructions file (if possible, quote your order number)


(David Palmer, UK, Sep 9, 1997)
Question:
If I order SuperMemo via snail mail do I get a better or more detailed version?
Answer:
No. However, if you are interested in learning languages, you might prefer a CD-ROM version that comes together with collections for that purpose


(Erwin Anema, Holland, Nov 20, 1997)
Question:
Can I pay by Eurocheque?
Answer:
No. Because of our low prices, cashing a Eurocheque may be more than the price you have to pay


(David MacKenzie, New Zealand, Apr 24, 1998)
Question:
What is the pricing for network installations and site licenses?
Answer:
Note that SuperMemo 98 is not adapted for multi-access. Each of the users in a network installation will have to keep his or her own separate learning material and a separate learning process. This approach is quite space consuming.
The pricing for SuperMemo 98 network installations is: $60 for 5 terminals, $90 for 10 terminals, $120 for 20, $200 for 50, $300 for 100, $400 for 500 and negotiable above that number. The same refers to site licenses and the number of individual users


(Keith Gibson, USA, July 12, 1997)
Question:
Is it possible to produce one's own multimedia CD-ROM with SuperMemo 98/99?
Answer:
Yes. All you need is: (1) a multimedia content, (2) license for placing SuperMemo 98/99 on your CD-ROM (if you want to release it to the public), (3) sufficient funds to replicate your knowledge system at a CD-ROM manufacturer (about $1000 for small releases).


(Jim Hefling, USA, Feb 26, 1998)
Question:
What does +48 stand for in front of your telephone number?

Answer:
+48 indicates that you have to dial your international exit code and follow it with the country code for Poland which is 48.
If you do not know the exit code, call your local telephone company and ask how to dial to Poland


Question:
How do I get SuperMemo icon on my desktop after downloading?
Answer:
If you are using SuperMemo 98/99, choose File : Registration : Install icons.

If you are using SuperMemo 8 in Windows 95 or Windows NT 4.0, do as follows:

  1. right-click the desktop (at the place you want the icon to appear)
  2. choose New : Shortcut
  3. click Browse
  4. select the file SM8.EXE (you will find it in the folder SM8 in the same place where you downloaded and ran SM8ZIP.EXE; for example: if you downloaded to c:\download\supermemo\sm8zip.exe, run sm8zip.exe and you will find sm8.exe in c:\download\supermemo\sm8\sm8.exe)

Question:
How can I order ready-made learning material for use with SuperMemo 98/99?
Answer:
See SuperMemo Library


(Andy Kereky, USA, Dec 15, 1998)
Question:
I wanted to repeat my download, entered the download area, and entered my credit card number. I tried it with space, dashes, and with neither. Nothing worked. It apparently never recognized my number
Answer:
Please check if you are using the same credit card! Or perhaps again there is a problem with your browser (see above). Dashes or spaces do not matter here. If the situation persists, you might simply reorder, write FREE in the comment field and specify the reason you are repeating the order


(Benjamin Jelen, Germany, Sep 27, 1998)
Question:
As a customer of SuperMemo Store, I am entitled to a free upgrade to SuperMemo 98; however, there is no free update section in the store. How can I get my new version of SuperMemo?
Answer:
This is a limitation of Yahoo Store software that does not yet allow of free downloadable softgoods with user verification. You have two options:

  1. Place an order for SuperMemo 98 and write FREE in the Comment field (credit card of repeat customers will not be charged)
  2. Write to us and you will receive FTP download instructions. As a protection from hackers, the free update is placed on one of our foreign servers

(Piotr Adamik, Poland, Aug 26, 1998)
Question:
How can I obtain the list of customers who agreed to make their addresses available to other users?
Answer:
We no longer keep such a list. It was useful in early years of SuperMemo when it was really hard to get in touch with other users (there weren't many of them. This field on the registration card is presently not used


(Agnieszka Mucha, Poland, Sep 4, 1998)
Question:
I visited three shops in Gdansk and apart from empty boxes (for show) the only SuperMemo I was offered was ... an illegal copy of Advanced English! Why is it so difficult to buy your program in Tri-City?
Answer:
Thanks to our new network of sales representatives spanning the whole country, SuperMemo is now more available than ever! As for Gdansk, there are at least several points where it is constantly available including Vobis and EMPiK. If you find shops that do not resell, please name them and our representative for Gdansk will definitely contact the owners.
P.S: The case with the illegal reproduction should be reported to the appropriate law enforcement department dealing with offences against intellectual property rights (one phone call away). Pursuing such cases is no longer a lost cause!


(Andy Kereky, USA, Sep 14, 1998)
Question:
I have SuperMemo 8.0. Would there be a charge to upgrade to 8.4?
Answer:
No. All users who bought earlier versions of SuperMemo 8.x from this website in the period from May 1997 to January 1998 are entitled to a free upgrade to SuperMemo 8.4. Users who ordered later need no upgrade, the changes between February and May were negligible


(Kjel Andresen, Norway, Oct 14, 1998)
Question:
I have downloaded SuperMemo 98 but I get an error message when the program starts: Program too big to fit in memory. Do you have some explanation?
Answer:
This is a typical symptom of a corrupted EXE file. Probably your download was not successful. Please download again and compare the sizes of files on your hard disk and on the server (if you are using MS Proxy Server, you might want to try a direct connection to an ISP)
See also: Cannot unzip


(Mike Johnson, UK, Dec 30, 1998)
Question:
I downloaded SuperMemo. However, the unzip was not able to rebuild a file and terminated itself. This caused fatal errors when trying to run the program. I tried the download and unzip again and found the same error. Please can you advise?
Answer:
This happens occasionally. Usually erroneous file transfer stands behind this problem. You might investigate if your browser is up-to-date, and and if there are no glitches at your ISP (in some cases changing IE4 to Netscape or vice versa helps!). In most cases, the simplest solution is to download from another location (e.g. from home)
See also: Program too big


(Clive Hayden, Poland, Oct 19, 1998)
Question:
Where is your server located? I have problems downloading from Poland (200 bytes per second)
Answer:
The server is located in the US. The net is least congested early in the morning CET (Poles are not up yet, while North Americans are just going to sleep)


(Jorge Adam Cleto Cohn, Brazil, Oct 25, 1998)
Question:
I ordered Advanced English and chose Download in ordering options; however, there was no material to download
Answer:
The only correct option for Advanced English is Air. All files come on CD-ROM shipped via air mail


(Werner Pirkl, Switzerland, Feb 2, 1999)
Question:
I would like to order SuperMemo and have it shipped to Austria to a colleague who does not have access to the web. Is it possible?
Answer:
Yes. However, we recommend that you rather order a CD-ROM version as the bare diskette version of SuperMemo is rather hard to use for beginners


(Vladimir Slachta, Czech Republic, Jan 26, 1999)
Question:
I downloaded SuperMemo 98 and the help file from the Internet. Unfortunately Help does not work. It is still giving me information, that I have old version of HHCTRL.OCX. I have system W95 OSR 2 with IE 4.0 on my computer. Please, can you inform me, where is the problem?
Answer:
Seemingly some IE 4.0 installations include an older version of HHCTRL.OCX. You might use the file that ships with Windows 98 or try to download the Microsoft's free update


(Dallas Oldre, USA, Jan 21, 1999)
Question:
Can you list any reasons for which I might prefer SuperMemo 8 over SuperMemo 99?
Answer:
SuperMemo 99 is by far superior. However, you might prefer SuperMemo 8 in the following circumstances:

  • you are using Windows 3.1 or Windows 3.11
  • you like the Backup option of SuperMemo 8 which is missing from later releases (archiving with WinZip or your favorite compression software seems to be far superior though)

SuperMemo 98 and 99 are nearly a complete subset of SuperMemo 8 in terms of functionality, and the number of new options and improvements goes into hundreds


(Antonio Gutierez, Peru, Jan 20, 1999)
Question:
After providing my credit card number in SuperMemo Store I went to the download area and received the following message: ERROR
Supermemory Store, You haven't paid for this item.
How can I proceed with the download?
Answer:
This message is displayed if you type a different credit card number than the one you used when ordering. Perhaps you have changed the way you type in the number (e.g. by including dashes in place of spaces or vice versa). Sometimes it is enough to quit your browser and try again. If this problem persists, please write to us


(David Brown, USA, Jan 13, 1999)
Question:
What are the shipping charges to Alaska with your Next Day Air option?
Answer:
Charges shall be of no concern to customers as they are included in the price and depend on the weight of a given package


(Victor Hitiel Rodriguez Sardina, Japan, Dec 15, 1998)
Question:
I ordered SuperMemo 8 earlier this year. Can I upgrade to SuperMemo 98 free?
Answer:
Only customers of SuperMemo Store who ordered SuperMemo 8 in August or September 1998 are entitled to a free upgrade. You can also get SuperMemo 98 in return for contributing to SuperMemo Library. For details write to library@super-memo.com


(Peter de Vries, Belgium, Dec 14, 1998)
Question:
I accidentally deleted all my SuperMemo files. Unfortunately I did not make a backup. Can you help?
Answer:
You can simply reorder, write FREE in the comment field and describe your problem shortly


(Lutz Gutknecht, Germany, Nov 30, 1998)
Question:
I cannot order SuperMemo 98! When I click Order I receive the following message:

https://st4yahoo.com/cgi-bin/wg-order?supermemo+supermemo98 cannot be opened
Answer:
You must make sure you are not trying to download from behind a firewall. Some corporations install firewalls that prevent downloading potentially damaging material to your computer. All executable material belongs to this category. Please try repeating the procedure from home


(Anatolyi Lipatov, Ukraine, Nov 26, 1998)
Question:
I have Advanced English 97, am I entitled to a free upgrade of SuperMemo 98?
Answer:
No. However you can get SuperMemo 98 in return for contributing to SuperMemo Library. For details write to library@super-memo.com


(Roman Jedrkowiak, Poland, Nov 26, 1998)
Question:
Once I download SuperMemo, can I later install it on another computer? I want to download from work and install it at home
Answer:
Yes. You can move the downloaded file to another computer and repeat the installation. Please note that SuperMemo 98 requires some libraries associated with the Internet


(Ken Little, USA, Nov 11, 1998)
Question:
I read that I am automatically registered upon my credit card purchase; however, I didn't get a password to remove the red stripe and hopefully display other program options I read about. I tried my order number which didn't work. Please email me some guidance. I can't wait to get started in using your program.
Answer:

  1. You are automatically registered in our customer database and you can start using the program immediately
  2. Within a business day you will receive further instructions that will help you remove the red bar
  3. You do not need the password to use 'other program options'. It is enough you turn on the professional mode with File : Level : Professional

(J.P. de Vries, The Netherlands, Nov 4, 1998)
Question:
I bought Better English. When I try to open it with SuperMemo I get the message To open this collection you need a newer version of SuperMemo!
Answer:
You must have missed the message displayed on all pages in SuperMemo Library which says that you need SuperMemo 98 to use SuperMemo Library material. You have two choices:

  1. Make use of your money back guarantee
  2. Upgrade your SuperMemo to SuperMemo 98

(Peter Cool, the Netherlands, Oct 31, 1998)
Question:
During an attempt to install SuperMemo 98 I have received the following two messages:

  1. Cannot write to sm8.ini (I have copied sm98.exe to my SuperMemo 8 main folder)
  2. This control requires version 4.7 or greater of comctl32.dll

Answer:
The problems is with your comctl32.dll library in Windows. Old Windows 95 installations may contain an earlier version of this library. Please use the URL listed below to download a free update (about 500K; ver. 4.72). This will not only let you run SuperMemo but will also improve stability of other W95 and NT applications

http://acadiacom.softseek.com/Programming/DLLs_and_Libraries/Review2_16871_index.html


(Alex Walmsley, Australia, Feb 9, 1999)
Question:
I ordered a copy of SuperMemo '98 and received my password. However, on entering my password, it consistently denied it saying it was the wrong password. Could you perhaps please check to see if I was indeed given the correct password?
Answer:
The two most frequent causes of such a situation are:

  1. Your CapsLock is on
  2. You are trying the password with SuperMemo 8 instead of SuperMemo 98 (see Help : About to get the version, build and date)

In the latter case, some customers having experienced download problems come back to download SuperMemo 8 from www.supermemo.com instead of downloading SuperMemo 98 from www.super-memo.com (note the dash in the latter address)


(Ken Little, USA, Nov 11, 1998)
Question:
I read that I am automatically registered upon my credit card purchase; however, I didn't get a password to remove the red stripe and hopefully display other program options I read about. I tried my order number which didn't work. Please email me some guidance. I can't wait to get started in using your program.
Answer:

  1. You are automatically registered in our customer database and you can start using the program immediately
  2. Within a business day you will receive further instructions that will help you remove the red stripe
  3. You do not need the password to use 'other program options'. It is enough you turn on the professional mode with File : Level : Professional

(Thomas N., Austria, Nov 16, 1998)
Question:
You have sent me an e-mail with the password to unlock SuperMemo, but where do I have to fill it in? When I click the red bar, SuperMemo asks me to send e-mail to register @ supermemo.org.
Answer:
Your instructions should indicate that you can use File : Registration : Input password to provide the password. You do not have to register your copy at SuperMemo World. This is done automatically at placing the order. If you have any doubts, please read: Registering SuperMemo


(Said Hussein Yasin, Switzerland, Nov 19, 1998)
Question:
If I pay by bank transfer, do I get SuperMemo before or after the payment?
Answer:
After the payment. Unfortunately, some past customers did not pay for software and we had to change the rules. This introduces substantial delay. That's why we favor secure on-line credit card operations


(Lu Ming-Pin, Taiwan, Nov 19, 1998)
Question:
I ordered Contemporary English but experienced download problems. How can I resume the download without reordering?
Answer:
Go to the front page of SuperMemo Store and click the Download button


(Marc Ryan, USA, Nov 20, 1998)
Question:
I have specified a wrong e-mail address while ordering SuperMemo. What shall I do?
Answer:
Write to us to obtain further instructions. Your records will be updated manually


(Neville Bailey, Australia, Dec 5, 1998)
Question:
I have previously used SuperMemo 6 and SuperMemo 7. There was always a printable manual file with the software. I cannot find anything like that on your website. Is there a manual to download or order?
Answer:
No. As of 1997, all our documentation is provided as hypertext that does not have a structure that can be printed and processed linearly (i.e. page by page). The best thing you might do is to go to www.supermemo.com/help/help.htm, print that page, follow hyperlinks to material that you do not understand and print it as you go.
Alternatively you might Teleport the whole www.supermemo.com/help folder and print all pages one by one


(Peter de Vries, Belgium, Dec 14, 1998)
Question:
I accidentally deleted my SuperMemo. Unfortunately I did not make a backup. Can you help?
Answer:
You can simply reorder, write FREE in the comment field and describe your problem shortly. Your credit card will not be charged


(Alex Walmsley, Australia, Feb 9, 1999)
Question:
I ordered a copy of SuperMemo 99 and received my password. However, on entering my password, it consistently denied it saying it was the wrong password. Could you perhaps please check to see if I was indeed given the correct password?
Answer:
The two most frequent causes of such a situation are:

  1. Your CapsLock is on
  2. You are trying the password with SuperMemo 8 or SuperMemo 98 instead of SuperMemo 99 (see Help : About to see which version you are actually using)

In the latter case, some customers having experienced download problems come back to download SuperMemo 8 from www.supermemo.com instead of downloading SuperMemo 99 from www.super-memo.com (note the dash in the latter address)


(Tom Scott, Feb 12, 1999)
Question:
I just came across your website. Is it difficult to prepare material for learning with SuperMemo?
Answer:
No. The most popular approach is to create pairs of questions and answers. You just press Ctrl+A (to add a new element) and type in the question and the answer. That's all. Then you just click Learn to start learning.
You can build huge collections and learn effectively for years using only text, questions and answers. Adding images, sounds, video, etc. requires some more hard disk space and 2-3 more steps (such as: add an image component and import an image file, etc.)


(Cosmo, Germany, Feb 14, 1999)
Question:
Can I order a SuperMemo 99 upgrade together with Advanced English even though I do not yet know my registration number?
Answer:
Yes (please note that you do not need SuperMemo 99 to effectively use Advanced English)


(Bengt Larsson, Sweden, Apr 1, 1999)
Question:
I have two computers of which only one is connected to the Internet. Will I be able to download SuperMemo on one computer and then install it on the other?
Answer:

Yes. The file you will download is only about 1 MB in size and will fit on a single diskette

(Charles Jin Won Choi, South Korea, Apr 2, 1999)
Question:
Do you have an academic version of SuperMemo?
Answer:

No. We make it possible for students to get SuperMemo in return for writing material for SuperMemo Library. Many collections from the MegaMix CD-ROMs have been created this way

(Donald Wijkniet, the Netherlands, Apr 6, 1999)
Question:
What is the difference between the evaluation copy I can download from the website and the version I get when I order?
Answer:

None. If you have an evaluation version of SuperMemo, the only thing you need is to input the password with File : Registration : Input password to unlock the program when it stops working. The version you download is fully functional until it locks and requests the password

(Mark Patterson, USA, Apr 8, 1999)
Question:
If I use SuperMemo to author/deliver business training programs, am I required to purchase a separate copy of SuperMemo for each computer the training is delivered on?
Answer:

No. You can use various forms of site licensing

(Duke Williamson, USA, Apr 21, 1999)
Question:
Why does it take a full business day to process an order? Once you have a credit card the authorization should take a few minutes
Answer:

Unfortunately, we are still waiting for CyberCash to be installed at SuperMemo Store. Until then, all orders have to be processed manually in business hours. They are usually processed at about 6 p.m. CET and confirmed the same day. Shipping usually takes place only the next business day

(Dimitry Volfson, USA, Apr 23, 1999)
Question:
I downloaded SuperMemo. When I double-click on sm99zip.exe, then click OK, it says Unzip NOT successful!
Answer:

Problems with unzipping the downloaded file usually result from errors in download. Most importantly, please compare the size of the downloaded file with the original. On occasion, the downloaded file happens to be several bytes shorter. The simplest remedy is to repeat the download. If this does not help, the problem may be with the browser setting and downloading from another location may help. Please write to us if you continue having problems

(Frantisek Kvapil, Czech Republic, Apr 23, 1999)
Question:
I wanted to download the whole website in the CHM format by the link points to SuperMemo Help.
Answer:

Both SuperMemo Help and the rest of the website are integrated in the same file

(Robert de Castro, UK, May 8, 1999)
Question:
I typed a wrong expiry date for my credit card when ordering SuperMemo. Do I have to reorder or can I just send the correct date via e-mail?
Answer:

You can send the date via e-mail. All credit card information is deleted from Yahoo Stores in two weeks and is not ever transferred to our computers. The error will not affect our database in any way

(Steven M, Austria, Nov 15, 1999)
Question:
I am a beginner. After downloading SuperMemo 99, I cannot find the file. Can you help?

Answer:
By default, the file should be named sm99zip.exe. You could search for it with Start : Find : Files or folders in Windows. If this does not help, you can download again (remember not to change the name this time). To download again go to www.super-memo.com and click Download on the left


(Costanzo Cosentino, Italy, June 15, 2000)
Question:
I would like to order SuperMemo 99 Upgrade. However, there is a shipping address in the form. Why do I have to fill out the shipment address for downloadable material?
Answer:
This field should not normally appear on the order form. Please check if you mistakenly did not add any CD-ROM item to your shopping basket. If this problem persists, please simply ignore the shipping address


(user, Finland, Nov 9, 1999)
Question:
I have SuperMemo version 7 for Windows (serial no: 10701). I would like to update this version to the latest version of SuperMemo. How can I do it?
Answer:

  1. Go to SuperMemo 99 Upgrade page
  2. Choose Registration number in options
  3. Order the upgrade
  4. In the comment field, write 10701 (your registration number)
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