SuperMemo World takes seriously the issue of safeguarding your privacy online. We never share information about you with a third party! We always make it easy to indefinitely obliterate your records from our database!

If you want to know more how we make sure you never regret getting in touch with us, please read the following paragraphs:

Privacy

When you place an order for SuperMemo products, we collect the following information:

• your name and address
• your e-mail address
• your phone number
• your credit card number and the expiry date

You can always obliterate your record from our archive by simply sending an e-mail with remove in the subject line or in the first line of the message body. You can use any valid SuperMemo e-mail address!

This is how the collected information is used:

• your name and credit card number are used to collect payment for the product(s)
• your e-mail address is used to:
  • (optionally) notify you that the order has been placed
  • send you basic instructions needed to start using SuperMemo
  • send information about new important releases of SuperMemo, usually not more often than once in 4-5 months. You can always be indefinitely removed from our database by responding with remove to any message you receive from us
• your phone number and/or address are used only in those extremely rare cases when we are unable to get in touch with you after charging your credit card

Security

Your credit card is handled by secure servers at Yahoo. It is deleted from the servers within 14 days. Your credit card is not stored in electronic form beyond that period neither at Yahoo nor at SuperMemo World

Quality service

SuperMemo Website is officially registered as a Public Eye Certified Safe Shopping Site. By agreeing to open our customer satisfaction records to the public, we provide the most compelling, and certifiable proof that we are a reliable company where Internet consumers can shop safely. All Public Eye certified merchants are covered by Credit Card Fraud Protection Program aimed at reducing the risk for on-line consumers. For details see Public Eye (search for SuperMemo)

Money back guarantee

We provide you with an industry's unique guarantee: we guarantee that SuperMemo will ensure the requested level of knowledge retention (95% by default) as long as you comply with the daily repetition regime and comply with simple principles of formulating knowledge. If your retention levels at repetitions fall below 90% you can immediately make use of our money back guarantee

FAQ

We send e-mail to customers only in most urgent issues

We send e-mail to customers only in most urgent issues
(Jiri, Czech Republic, Sat, Jun 23, 2001 16:33)
Question:
Why don't I receive any updates or newsletters from SuperMemo World?
Answer:
The policy is to inform customers about most important developments via the News section. We reserve the use of the customer e-mail database for only the most important events such as a discovery of a dangerous bug or other events that might require immediate attention