(Natalie Burgess, USA, Nov 10, 1998)
Question:
Once I learn the katakana and hiragana alphabets, will SuperMemo teach me how to put them together to make meaningful words?
Answer:
No. These two collections only teach you the basic symbols. The only thing you can do is to extend them with additional material that will help you learn particular combinations

(Natalie Burgess, USA, Nov 10, 1998)
Question:
I am using the Japanese mix but I'm not getting Japanese characters, but English characters. I copied the fonts called hiragana.ttf and katakana.ttf from the sm98\systems\... folders to my d:\Windows\Fonts folder. Is there something else I have to do to have the fonts available in Windows 95?
Answer:
Yes. Instead of copying fonts you should install them. In Windows 95, use Control Panel : Fonts : Install New Font. In the Folders panel, choose the location where your TTF font can be found (sm99\systems\font\hiragana.tff).
Please note that SuperMemo 99 automatically installs true type fonts located in the FONT folder so that the installation is actually not needed (the only exception is Classical Greek from SuperMemo Library which uses non-true-type font)

(Lu Ming-Pin, Taiwan, Nov 19, 1998)
Question:
I ordered Contemporary English but experienced download problems. How can I resume the download without reordering?
Answer:
Go to the front page of SuperMemo Store and click the Download button

(Suleiman A. Dualeh, Switzerland, Nov 26, 1998)
Question:
SuperMemo 98 is working fine for me. I must congratulate for this wonderful product which has the potential to revolutionize the way people learn. Please let me know if you have created database on French Language Learning
Answer:
We are currently working on a multimedia course for learning French and hope to have it ready in early 1999 (more like Cross Country rather than Advanced English, i.e. more multimedia, fewer items). However, some projects tend to drag and we rather do not officially announce release dates before the material is indeed ready

(Anatolyi Lipatov, Ukraine, Nov 26, 1998)
Question:
I have Advanced English 97, am I entitled to a free upgrade to SuperMemo 98?
Answer:
No. However you can get SuperMemo 98 in return for contributing to SuperMemo Library. For details write to library@super-memo.com

(Victor Hitiel Rodriguez Sardina, Japan, Dec 15, 1998)
Question:
I ordered SuperMemo 8 earlier this year. Can I upgrade to SuperMemo 98 free?
Answer:
Only customers of SuperMemo Store who ordered SuperMemo 8 in August or September 1998 are entitled to a free upgrade. You can also get SuperMemo 98 in return for contributing to SuperMemo Library. For details write to library@super-memo.com

(Charles Jin Won Choi, South Korea, Apr 2, 1999)
Question:
Do you have an academic version of SuperMemo?
Answer:
No. We make it possible for students to get SuperMemo in return for writing material for SuperMemo Library. Many collections from the MegaMix CD-ROMs have been created this way

(Mark Patterson, USA, Apr 8, 1999)
Question:
I purchased the Medical Biology collection and although it contains an impressive number of question-answer elements, there were no topic elements. So unless a person already understands the science behind the Q&A elements, it diminishes the learning value of memorizing definitions. Is this the case for most of the collections you sell?
Answer:
Yes. Around 70-80% of material currently available from MegaMix 99 CD-ROMs has been written by users of SuperMemo and as such rarely provides introductions with topics